Terms & Conditions
Signing a Digital Services Agreement with Northland Digital Agency or Slinky Digital Agency, confirms that you are in agreement with and bound by the terms and conditions set out below.
These terms apply for Northland Digital Agency, Slinky Digital Agency, Slinky Web Design, Slinky Digital, Slinky Internet Marketing, Slinky Web Hosting and Northern Lights and are collectively owned by Northland Asset Pty Ltd.
THE ABOVE ENTITIES, FOR THE SAKE OF BREVITY WILL BE REFERRED TO AS ‘SLINKY’ IN THE FOLLOWING DOCUMENT.
Our payment schedule is as follows:
Deposit: 50% – Prior to commencement of Design work
Balance: 50% – Within 7 days of project presentation
Search Engine Optimisation (SEO)
All SEO work is paid in advance.
Deposit: First month’s payment prior to commencement of SEO work
Monthly: Payment due upon invoices
Google AdWords Marketing
Payments to SLINKY are for a campaign management fee only.
The cost of clicks is paid directly to Google via your own Google account.
Deposit: First month’s payment prior to commencement of Google AdWords Marketing work
Monthly: Payment due upon invoices
Payment terms are strictly 7 days.
All quotation amounts are based on SLINKY being able to place a link on the bottom of the client website linking back to Slinky Web Design. If this link is not permitted by the site owner, an extra amount will be payable. An extra invoice will be issued and payable at a rate of 30% on top of the total contract value.
Design Sign-off / Project Presentation
For the purpose of billing, a project is considered to be ‘Presented’ when a link is emailed to the client giving them the address of the development server where the client can view their new website.
The ‘sign off’ status on a project will be considered final (or ‘live’) – – if no changes are requested within five business days of the website being ‘Presented’. Any changes to the final presented website design project should be submitted within three business days to SLINKY for consideration.
Updates outside original scope
1. In the event of any variations or extensions to the project, or should a client wish to engage SLINKY on a time and materials basis, all work will be undertaken in accordance with our normal hourly rates.
2. Changes to the presented design that are deemed to be excessive or for additional features, modules or functionality not specified by the client at the outset or detailed in the Digital Services Agreement (DSA) will attract an extra cost and will be charged at our normal hourly rates.
To authorise commencement of a project SLINKY must receive a signed copy of the Digital Services Agreement (DSA). This should be scanned and emailed back to [email protected]
All quotes are valid for 30 days from date of issue.
The client agrees that they will deliver the necessary content to go into the website within 30 days of paying the web design deposit. This content will consist of any text (wording) that is required to go into the pages of the website along with all imagery and photographs, logos, font types and colour palettes required to go into the website.
If this content is not received within the 30 day period, continuation of the project will be at the discretion of SLINKY. If the project is cancelled by SLINKY, the client agrees that any deposit monies paid will be forfeited.
Search Engine Optimisation (SEO)
A client that provides written wording to SLINKY for use on the client’s website warrants that the work is original and has not been copied from someone else’s website or any other medium. If copied material that has already been cached by the search engines is used, positive results for SEO will be severely limited.
SEO monthly work
Payment for SEO work is split into monthly installments for client convenience.
Minimum contract period is 12 months.
The contract amount is the agreed monthly payment multiplied by 12 months.
Monthly work will be carried out at any stage during this 12 month period, with the bulk of the work usually done at the commencement of the contract period.
The SEO work will be deemed as any work carried out by SLINKY that the company deems as adding value to the client’s website or online business.
Task lists and details of hours worked are not provided to the client by SLINKY.
All link building sources are deemed as the Intellectual Property (IP) of SLINKY and are never divulged to any clients.
Once the initial 12 month minimum term is complete, client must give 60 days notice should you wish to discontinue with the SEO contract.
You agree to understanding that it takes time for SEO results. You understand this and do not expect instant results. It generally takes about two weeks to respider an existing site, and a month or two for a new site to be crawled and fully shown in the search results after the work is fully completed. Your website appearing in search results for competitive keywords can take up to 12 months or more and are NEVER guaranteed.
You also understand that rankings are not permanent. Search engines are notorious for changing the algorithms that they use to display results. You understand that competitors who are also doing SEO on the same keyword(s) can change your ranking. All of the above can cause your rankings to become lower or higher, and if they occur, it is not a reflection of poor work by the SLINKY.
Google AdWords Marketing
Payments to SLINKY is for a campaign management fee only.
The cost of clicks is paid directly to Google via your own Google account.
There is no minimum contract term for Google AdWords Marketing campaign management.
All Google AdWords Marketing work is paid in advance.
Client must provide 14 days notice to discontinue with the Google AdWords Marketing contract.
SLINKY reserve the right to re-use technical components developed during the project and will retain intellectual property rights on each development.
SLINKY can provide a content maintenance & software update service if required. This is billed at our standard hourly rate and will keep all content management systems (CMS) & shopping carts up to date with the latest release versions of their software. It is the clients responsibility to engage SLINKY for this preventative work.
SLINKY guarantees that each project will be compatible with current versions of all major software platforms and browsers. Current release refers to software versions current at the time the website goes live, versions released after this date are not included.
Variations and Extensions
In the event of any variations or extensions to this contract, all work will be undertaken in accordance with our hourly rates.
This proposal assumes goodwill from both sides regarding:
* What can reasonably be achieved in a given time frame
* Making best use of resources to achieve the most effective outcomes
FULL TERMS AND CONDITIONS
By placing an order with SLINKY, you confirm that you are in agreement with and bound by the terms and conditions set out below.
SLINKY refers to Northland Asset Pty Ltd.
The client refers to the company or individual engaging the services of SLINKY.
SLINKY will only commence a project where an agreement has been provided by email or mail. An ‘order’ is deemed to be a written or verbal contract between SLINKY and the client. This includes written and verbal agreements via telephone and email.
Stage 1 – The client must carefully review the completed website including all content, providing feedback on any changes within three business days.
Stage 2 – The client will review any changes made in stage 1 and authorise SLINKY to launch the project to ‘live’ status.
Any changes requested after stage 2 will be considered additional and charged at our standard hourly rate.
System specifications and alterations
Each project will have set parameters as described in the final proposal and/or technical specification. On commencement, the development team will proceed in accordance with the exact specifications as set out in this document. If there are any amendments to these parameters after the project has commenced, SLINKY will consider this to be an additional component or customisation of the project and will charge for this work at our standard hourly rates.
Bugs or system errors
When a project has been delivered and approved, the client will have a one month grace period where SLINKY will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.
While every endeavour will be made to ensure the website and any scripts or programs are free of errors, SLINKY does not accept responsibility for any losses incurred due to website malfunction.
The project and any associated graphics and files remain the property of SLINKY until all accounts are paid in full.
Any scripts, cgi applications, php scripts, programming code or software written by SLINKY remain the property of SLINKY and may only be commercially reproduced or resold with the permission of SLINKY.
SLINKY cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided.
Any additions to the brief will be carried out at the discretion of SLINKY. Where no charge is made by SLINKY for these additions, SLINKY accepts no responsibility to ensure these additions are error free. SLINKY reserves the right to charge an appropriate sum for any correction to these or further additions.
The client agrees to provide SLINKY all materials required to complete the site (files, content and images) in a timely fashion. SLINKY will not be liable for costs incurred, compensation or loss of earnings due to the failure by the client or SLINKY to meet agreed deadlines.
SLINKY will not be liable or become involved in any disputes between the site owner and their clients and SLINKY cannot be held responsible for any wrongdoing on the part of a site owner. SLINKY will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client, or any of the clients appointed agents.
SLINKY will not be liable for any costs incurred, compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by its agents.
A deposit of 50% is required with each design project before any work will commence. Once a project has been completed the final balance of payment is due in accordance with our payment terms. If the client decides to terminate the contract after a project has commenced, the client will be liable to pay for all work done up to the point of termination.
Content and data entry
The supply of content and assets is the responsibility of the client, unless the client is employing SLINKY’s copywriting service. All content for all sections of the website must be supplied at an agreed time and preferably in one delivery. Content must be thoroughly reviewed before it is supplied to SLINKY. SLINKY is not responsible for any spelling and grammatical errors..
Where a project has final approval SLINKY will indicate timeframes for both parties. If a client delays the project for more than two months, (by missing deadlines for the supply of information, content or images) SLINKY reserves the right to charge a project-delay fee to recover costs associated with ongoing management of the project.
Database, application and eCommerce development
SLINKY cannot take responsibility for any losses incurred by the use of any software created for the client. The client is expected to fully test any application or program relating to a site developed by SLINKY before being made available for general use. Whilst every care has been taken to ensure products are bug free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications, php scripts or software written by SLINKY remain the property of SLINKY and may only be commercially reproduced or resold with the permission of SLINKY.
Where applications or sites are developed on servers not recommended by SLINKY, the client is expected to provide information, software and support relating to the server to assist with the correct development of the application. Any assistance or work required from SLINKY for external hosting will incur additional charges.
Where a large application is to be developed, the client is responsible for providing a testing environment as similar as possible to the final production environment.
When a project has been delivered and approved, the client will have a three month grace period where SLINKY will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.
SLINKY will ensure that any site or application will function correctly:
* On the server to which it is initially installed
* When viewed with current Microsoft Internet Explorer version 6 to current full release
* When viewed with Mozilla version 2 to current full release
SLINKY can offer no guarantee of correct function with all browser software including future releases.
SLINKY offers web hosting solutions through data centres located in Australia, United States, Indonesia and other locations around the World.
We take website security very seriously.
1. You must keep your website up-to-date with the latest security updates at all times.
2. If we are notified that your website has been compromised by way of hacking, malware attack or any other form of security breach, we will either contact you for instructions to attend to any work required to clean your site or If the issue is deemed urgent and in our opinion is likely to affect other websites on the same server, we will attend to the issue immediately without your consent. You will be invoiced for any work carried out on your behalf.
3. If you fail to respond or fail to act on our advice, we may remove your website from our servers, add it to a zip file and make it available for you to move to another web server. No monies will be refunded to you.
SLINKY cannot guarantee the availability or continuity of any hosting service and cannot accept liability for loss of revenue caused by the unavailability, malfunction or interruption of this service.
SLINKY reserves the right to refuse to host websites or material which may be deemed offensive, illegal or controversial. In this instance, hosting services may be terminated without any monies being refunded to you.
Hosting At Other Providers
Any client requesting hosting on another server will be charged a fee for the time taken to transition the website to the preferred hosting provider plus any delays caused by the said hosting provider.
If the client requests an online content management system SLINKY will only install this on its own servers due to the added complexity involved.
All end user training is to be undertaken via email or skype instructions. Training time deemed to be excessive will be charged at our normal hourly rates.
Payment of accounts
A deposit by the client is required before SLINKY can commence a project. Any outstanding accounts for work completed by SLINKY requires payment in full no later than 15 days from the date of invoice. On completion of a project the client is obliged to pay the balance in full.
SLINKY will contact clients to remind them of payments due if they are not received. If payments for any of the contracted services are not received and any accounts not settled according to our terms, website access may be denied and/or all website work removed until accounts are paid in full. We reserve the right to withhold access to the clients website services (including email) to any person, including the client and/or their agents should any amount of the contract remain unpaid.
Suspended or terminated servers
In the event that an account is unpaid which causes the billing system to either suspend or terminate a web hosting server, the client is liable for server recovery costs where deemed appropriate by SLINKY.
Any client experiencing problems with a web service provided by SLINKY should contact their assigned Project Manager. Clients should supply the URL of the problem and clearly outline the issue in question. SLINKY will contact the individual responsible for the material in question with a view to resolving the matter satisfactorily.
Formal complaints procedure
The formal complaints procedure is in place should a client feel that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Northland Digital Agency who will acknowledge receipt and ensure that the matter is examined within two business days.
An initial response will be issued within seven days of receiving the formal complaint and a full and considered response will be issued within 30 days. Any required action will be implemented with minimal delay.
Agreeing to terms